Jenna Rainbow, MBA
General Manager — Ayurveda House Nepal & Vyas Retreat
Pokhara, Nepal |
jennaerainbow@gmail.com
Note: this resume's current role has been updated to reflect Jenna's present position; the rest is carried over from her most recent version and may need further updates.
Work Experience
2019–Present
General Manager
Ayurveda House Nepal & Vyas Retreat — Pokhara, Nepal
- Oversee daily operations, guest experience, and staff management across two integrative wellness properties
- Manage budgets, procurement, and vendor relationships for hospitality and clinical operations
- Coordinate front office, food & beverage, housekeeping, and guest activities teams
- Lead hiring, training, and performance management for hospitality staff
- Ensure quality standards and guest satisfaction across both properties
Dec 2017–Sep 2018
Management Trainee — Duty Manager / Guest Relations / Guest Activities / Front Office / F&B
Colony Club, Elegant Hotels Group — St. James, Barbados (4-star, 97-room beachfront resort)
- Supervised day-to-day operations and ensured full staffing coverage
- Resolved guest and staff issues, created rosters, and managed departmental budgets
- Headed the Entertainment department; created and oversaw all seasonal guest activity programs
Aug–Oct 2017
Receptionist / Concierge / Reservations Agent
Hôtel Splendide Royal — Paris, France (5-star, 19th-century 12-suite hotel)
- Managed reservations, check-in/check-out, and daily front desk and concierge duties
- Handled property finances alongside front office operations
Sep–Dec 2016
Front Office Intern
Hôtel Edouard 7 — Paris, France (4-star, 69-room boutique hotel)
- Managed reservations, check-ins/check-outs, and guest complaint resolution
- Handled daily concierge and front desk duties
Apr–Aug 2015
Food and Beverage Intern
Hôtel Juana — Antibes, France (5-star, 37-room landmark hotel)
- Worked room service, lunch, and dinner service for five months
Sep 2013–Feb 2015
Rotational Trainee — Kitchen, Restaurant, Banquets, Housekeeping, Front Office, Spa
Vatel Hotel & Spa — Nîmes, France
- Rotated through assistant kitchen chef, head waitress (Brasserie & Gastronomic restaurants), banquets, room service, housekeeping, assistant pastry chef, and front office / spa reception
Education
2018
Certificate in Sustainable Tourism
Global Sustainable Tourism Council — Sanur, Bali
2015–2017
Professional MBA, Business & Hotel Management
Académie Internationale de Management (Cornell / AHLEI-USA) — Paris, France
2013–2016
BS, Business & Hotel Management
Vatel International Hospitality Management School, Nîmes → AIM School, Paris